We expect participants in our scheme to operate within the guidelines that we set to try and ensure that cases are dealt with fairly, with due respect to the parties involved.

We reserve the right to discontinue to deal with a party that does not meet these guidelines and to remove membership from our scheme. Where we remove a park from our scheme, or believe that a person who has lodged a case with us has not complied with our guidelines, we may inform the licensing authority for that area.

[Guidelines to appear here]